FREE SHIPPING FOR ALL Himayalan Salt Retail Products


Tu carrito está vacío

Frequently Asked Questions.


All of our retail products, i.e. salt lamps, come with a Free Delivery to UK Mainland. Extra to pay for Ireland, Isle of Man, Isle of Wight, Guernsey or any international orders.

For wholesale items, there is a delivery charge to pay due to an excessive discount.  

We are located in the UK, and it is easier for us to deliver within the UK.

If required, we can deliver to other countries; However, Delivery charge to pay on top of advertised website prices.  

If you go into your account, add the eligible item to your shopping cart and proceed to checkout. Available delivery date and time will be pre-selected. With More premium carriers, you can also select the option of the time slot during a particular day.

You can track this by going into your account and your orders.

We would always recommend you select the delivery method most convenient to you. If you are not available to accept delivery, our carrier will leave a calling card through your letterbox informing you where your parcel is and how you can arrange the redelivery/collection. If they have been unable to deliver, a second attempt will happen the following working day.

Yes, you can, ensure that you have entered the correct pin codes and phone numbers for the addresses since neither billing nor delivery address can be changed post shipping.

Yes, you can request this to happen once your order has dispatched. You will usually find this information on the tracking page.

To change your delivery address, please contact us by calling on +44 (0) 1928 560 888 or by email on

The speed of your delivery depends on the delivery method you have chosen. If you like to have faster delivery, please choose the next day delivery option.

Depend on the size and weight, for smaller items; we use royal mail for bigger and heavier items; we use UK mail, DHL Parcel, Parcelforce, Yodel and Amazon Shipping.

Standard Delivery.

Next Day Delivery.

Named Day Delivery.

Saturday Delivery.

If you have missed the scheduled delivery, please look in your safe place or neighbour in case the carrier has dropped it off there. If the item(s) are not there, the carrier will attempt delivery the next working day.

Depending on where you’re living, it is normally up to 7-10 working days.

Your Order

Yes, you can track your order, you will get tracking detail to your email along with your dispatch information, or you can log into your account and view your order history.

Normally if an order has cancelled, it usually means that we have run out of stock. If you have ordered more than one thing, we will only cancel the part that’s out of stock.

Sometimes orders fail security checks. Please make sure you have entered your card and personal details such as billing address and name correctly.

If the item not delivered on the given date/time, please allow 3-5 days for your package to arrive, if still not delivered, please contact us by calling on  +44 (0) 1928 560 888 or by email on

If you have placed your order with standard delivery, you may be asked to sign for the order, but if you have placed your order with next day delivery, you will be asked to sign for your order.

If something is missing from your order, please contact us by calling on  +44 (0) 1928 560 888or by email on

Before your item(s) have processed, you can change/cancel your order in your account. But you cannot do this once the item(s) has dispatched.

Please ensure that your email is correct on your account, if this persists, please contact us by calling on  +44 (0) 1928 560 888 or by email on

We are based Outskirt of Runcorn; Collections can be arranged by calling us on  +44 (0) 1928 560 888or by email on


To return an item(s) to us, please contact us by calling on  +44 (0) 1928 560 888or by email on

If your order arrives damaged, please give our customer service team a call +44 (0) 1928 560 888 or by email on

In most cases, we will have to collect the damaged goods at an address that’s suitable for you.

You can return your item(s) within 14 days of receipt of delivery using the online returns centre. Please share the tracking number along with Pic of the returned item.


3-5 Business Days. If you have any issues, please give our customer service team a call +44 (0) 1928 560 888 or by email on

If your refunds are incorrect please contacts our customer service team on +44 (0) 1928 560 888 or email on

About salt Lamps

Himalayan Salt Lamps are crystals carved from crystal rock salt (vary in colour), hollowed out to fit a lightbulb inside. When lighten up, they give out a warm, and nice glow varies from orange hue to reddish-pink. They are decorative Lamps you can buy for your home, office, factory or warehouse.

The salt in these lamps comes from the Himalayan foothills, a mountain range that stretches about 1,500 miles across Pakistan, India, Bhutan, and Nepal. True Himalayan salt lamps come from the Khewra Salt Mine in Pakistan. The salt mine produces a reddish, pink, or off-white colour.

Slat lamps have known for countless benefits. Products containing pink Himalayan salt have become very popular in recent years. They also appeal to those wanting to take a more natural approach to their lifestyle.

Salt Lamps classed as the best gift from mother nature.

Himalayan Salt Lamps have multiple uses. These work as an excellent source of air purifier since it is composed of salt, and natural salt helps in absorbing moisture and purifying it by the process of hygroscopy. The salt lamp is known to help in spreading positive energy around it and may help to improve sleep cycles; this is due to the release of negative ions. With the soothing glow released from the salt lamp, it automatically helps to create a calm effect and spread a peaceful aura around the environment. It is also very beautiful and works as a wonderful home décor.

Himalayan Salt is rock salt mined from the Punjab region of modern Pakistan. The salt has a pinkish tint due to mineral impurities. It’s primarily used as a food additive as table salt,  cooking, food presentation, decorative lamps, massage,  spa treatments and much more.

Yes, all of our Himalayan Mineral Crystal Salt products come directly from the Khewra Salt Mine located in Pakistan.

The salt lamp should last forever if your lamps are switched on regularly and kept away from damp area’s; they only need new lightbulbs at intervals.

We do recommend to change the lamp after two years of use, due to damp build-ups and moisture contents.

These Lamps are Available in our online store where you can buy, and we will be able to deliver it for you to the address of your choice.

Our website offers a wide range of collection with specific features, slashed process and reviews from valued customers. The reviews can help narrow down your search and give a very good idea about the quality of the product.

Yes, Himalayan salt contains iodine in a natural form.

USB Lamps have an LED light bulb in them. Some LED does not produce heat. It is the heat from a lightbulb which heats the salt, which then produces negative ions to purify the air and keep lamp dry from inside.

All of our salt lamps come with Himalayan acacia wood bases, also well known for elegance and high-quality furniture.

Himalayan Salt crystals have no odour. It's common to see our customers sniff the lamps, but there is no smell.

how to use my salt lamp

Yes, all of our lamps come with a copy of the user manual, translated into 5 Different Languages.

Please click here  to download.

A Light bulb is used to heat the lamp and light your space. As Himalayan salt is heated, it has been reported to provide two unique benefits.

Hygroscopy: Himalayan salt is a hygroscopic substance, meaning that it attracts water from its surroundings. The salt draws in water molecules, and the irritants and allergens found in it, from your indoor air. When the light bulb heats salt, the water then evaporates back into the air, but the trapped particles remain inside the salt.

Ionisation:Salt lamps have been shown to release negative ions naturally. When these ions are released, they attach to positive ions in your air like allergens, odours, and other common household particles. The positive and negative ion connection creates a particle that is too heavy to remain in the air, allowing it to fall to the floor where it’s picked up during routine cleaning.

Yes, the lamp does need to be switched on to work as the lamp usually consists of a bulb. Having heating properties.  The heat helps in the effective functioning of the salt. The negative ions of the salt are released only when the lamp is on. They also tend to sweat if it’s not switched on and this may affect the lamp.

Turning the lamp on so that it heats and evaporates the water is an extremely important part of the process because salt draws in moisture. Extended periods without heat may cause water to pool on your surface. To prevent this from happening when your away from home, unplug the lamp and wrap it in a plastic bag.

No, all you need is a damp cloth or sponge to clean the lamp every couple of weeks — also a quick change of the light bulb occasionally.

The proper way to clean the salt lamp is to switch off the lamp, Unplug it, use a moist cloth to wipe the dirt/dust away. Make sure never to make it completely wet or it will spoil your lamp. Salt lamps also need to be cleaned when they are sweating; otherwise, it can get very wet, dry it under air or strong sun for 4-5 hours.

Please click here to download Salt lamp user manual to do it Correctly.

Unplug the lamp and store it into the box until next use.

Before Next use, Please wipe clean it and follow user Manual for further instructions.

You can place the salt lamps on a counter, shelf, bedside table or other surfaces.

We advise you to keep your salt lamps when you are home, but like all electronics, it is not wise to leave your lamp unattended when someone is not at home. When you get home, turn on all of your Himalayan salt lamps until you leave again.

Dimmer switches, when used on ‘Dim’, should only be on dim for very short periods. When a salt lamp has a Dim switch, and it's on Dim, the bulb has less power getting to it, which causes it to produce less heat, if the weather is quite humid, the salt lamp will sweat, and start weeping. Which may require another clean and wiping out procedure.

Where Button switch Give full flow to bulb and increased heat level maximise the lamps productivity.

If your Salt Lamp weeping can cause damage to furniture, we recommend using a non-conductive plate/coaster or placement article to gather excess water/salt, which can easily be disposed of.

salt lamp not working

Replace it with a new bulb or order some replacement bulbs using Below Link.

Click here to buy more Bulbs

You can buy our bundle with cable and bulb on a deeply discounted prices.

Click here to download the instruction for how to replace the bulb.

The Bulbs used in Himalayan Salt Lamps are meant to be in a stationary position. If they are moved suddenly or exposed to vibration, they are likely to blow. On odd occasions, mishandling by the courier company can cause damage to filament and bulb blows straight on first use.

If your product is still under warranty, we can replace the whole cable fitting free of cost.

You can also buy our Bulb + Cord Bundle on Deeply discounted price. 

Please click here to buy Black Button cord with 4 bulbs.

Please click here to buy White Button cord with 4 Bulbs.

Please click here to buy Black Dimmer cord with 4 Bulbs

Yes, all our power cords used in our salt Lamps are Britain safety standard approved.


All of our products come with relevant Certification and over the years, we have maintained authentic, certified and quality supply chain resources.  

Yes, they are designed to warm gently with the heat of the bulb, and this increases the ionising/hygroscopic effect of the salt.

Yes, in humid or damp conditions, the salt lamp will attract more moisture from the air and may become damp or even drip little. This can be Avoided by Moving the lamp around the less moistured environment.

Himalayan Mineral salt is rich in over 80trace elements and minerals that our bodies need. Himalayan Salt is also anti- Bacterial and doesn’t harbour any bacteria or germs.

Due to the condition of the lamp, this might not be a safe practice due to moisture/dust build-up.

There is no research to so say that there is a real danger to babies, but please ensure that they are out of reach of babies, children and pet.

Salt lamps are dangerous to cats/dogs since they can cause salt poisoning. Cats/dogs are curious so might lick off the salt, they can only take in 16.7 Mg of salt daily. So, if you have a pet, keep out of reach.

Salt lamps do not interfere with pregnancy in any way.

Salt lamps do not carry any risk of catching fire as they are compliant to British/EU electrical safety standards. However, if you happen to purchase a fake salt lamp that’s composed of non-compliant parts, there may be a risk involved.

Salt/Salt Lamps should always stay in a cool and dry area; otherwise, it will start dissolving and gets moist. It should be away from hot and humid areas, and enclosed places which are prone to heat. Keeping your salt lamp switched on prevents it from sweating.

Essentially the rock salt lamp detoxifies the air and creates a sense of balance.

Salt lamps are made from food-grade Himalayan Salt, which is the highest quality salt. So they are not toxic

Feature's to look out for

For the lamps to work properly, it is important to remember the size of the room. A small salt lamp cannot clean a large room — the reference to use is - one pound of salt lamp for 16 square feet area.

Dimmable: some models feature a rotary dimmer that allows you to adjust the brightness of the lamp. It is a great feature if you are looking to use the lamp as a night light.

Dimensions: Depending on the location you are planning on using the salt lamp, you will want to make sure the lamp is compact enough to fit.

Reach: Make sure to check out its power cord length to make sure it can reach your electrical outlets.

Safety certification: look for CE /BS certified products, that shows the product has been independently tested and verified for safety.

Each lamp is hand-carved from natural salt crystals, so no lamp will ever be the same as another; they will vary in shape colour and size. If you have a preference, you can request a certain look.

Please note all of our products are factory packaged, and we might struggle to accommodate such requests.

All three types are very rare, the black Variant is the rarest of them all, and most expensive. The benefits differ a little bit, and so does the light and intensity which it emits.

Himalayan pink salt is natural in all forms and has a pinkish colouring due to the 84 minerals and trace elements found within.

No, the lamp itself should only ever be slightly warm to touch. If your lamp is too hot to touch, you are most likely using the wrong size bulb, and it should be changed. We recommend using 15-watt bulbs with the electrical cords provided.

Please do not turn on your lamp out of the salt rock, to avoid electric shock and injury from the bulb glass in case of the faulty bulb.